We stopped at this hotel on our way home from New Jersey. I had called before hand to check availability and Sarah was very helpful. We ended up picking this hotel after calling a few other places because of the pool, hot tub, breakfast and because of how friendly and helpful Sarah was. She was very welcoming when we walked in the door. The place was clean and nice. The rooms were to the standards of Holiday inn. We enjoyed the heated indoor pool and the hot tub. The beds were comfortable enough. Sarah even gave us recommendations on where to eat. This was an unexpected great night stay.
I had a fantastic stay at this hotel! The staff were extremely friendly and welcoming from the moment I arrived. My room was clean, spacious, and very comfortable. The breakfast had a great variety and was fresh and delicious. Wi-Fi was fast, and the location was perfect — close to everything I needed. I’d definitely stay here again and highly recommend it to others.
Couldn’t ask for a more relaxing stay. The room was neat, clean and beautiful. The staff were friendly and very accommodating. Was able to walk next door to a delicious dinner. All in all, it was a very pleasant stay for two extremely tired people. Awoke refreshed and ready to finish our trip. Definitely would recommend to anyone looking for a relaxing, safe “home away from home”.
Stayed here for the Harley Owners Group Rally. Professional and knowledgeable staff. They were a great help to me. Motorcycle friendly. Allowed myself & others to park under cover to keep out bikes out of the rain. I will be going back. There is also a good view of the mountains.
The management goes out of its way to accommodate customers. They connected a hose to allow me to wash the mud off my bicycle as I was coming off the GAP trail and getting ready to start the C&O canal trail the next day. They also let me store it in my room over night. I had a SAG vehicle that transported me and my bike to/from the trail so I am not sure of how accessible it would be without SAG.
This place is a great place to stay. The staff are wonderful people and accommodating! They fix any issue you may have and try to make the best out of your stay. The breakfast area is always clean and has awesome selections. A hand sanitizer station would be an ideal addition to the area but is still clean!
This is the best hotel in the Cumberland area. Very clean and staff is super friendly. They also have an amazing breakfast. The lady who prepares everything goes above and beyond. I believe her name is Sue. She needs a raise! Keep up the great work!
I am a truck driver and my truck broke down in the area. I refused to stay at any of the other hotels or motels in the area. I did not know that this hotel was apart of IHG and I am a member of IHG. I normally stay at the candle wood or stay bridge. So when I found out that this hotel was apart of IHG, I was able to book with confidence. Everything has been great! It is my last day here. I was able to request a late check out incase my truck was not ready. So I recommend this location to all my travelers. Ihg does it again! The only thing I would like to say, Uber and lyft is rare here. I was able to get an uber my first day here, but on my last night here it was hard to do. Its not the hotels fault obviously, but the front desk agent, Sarah was a huge help. She let me know what restaurants were good and what I would be able to order under the circumstances of not being able to get an uber. Best of all pet friendly.
I absolutely love this staff. The front desk staff is always the best and Sue is so happy to serve breakfast to us and interact with us every morning. That's how I feel about the entire staff. Can never say enough great things about my stay here
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